Summary

This position is responsible for patrolling and supervising public drop-in, shinny and private rental sessions for ice and dry floor Arena programming. As a key member of the Arena team, the Skate Patrol will ensure participants’ safety, keep patrons informed of rules and policies, and deliver exceptional customer service in a fun, community-focused environment; ensuring a safe, inclusive and enjoyable experience for participants. In addition to on-ice patrol, responsibilities will include Skate Shop presence and duties, sharpening skates and minor first aid response as needed.

Key Duties & Responsibilities

• Skates with patrons; ensuring rules and policies are being followed to ensure safe and welcoming experience.
• Promotes a safe, friendly and enjoyable recreational atmosphere.
• Distributes skates and other loaner equipment.
• Sharpens skates.
• Completes visual safety checks of ice/surface and loaner equipment prior to public use, and continual monitoring of activity surface and surrounding areas throughout sessions to ensure they remain safe and clean.
• Maintains records.
• Checks for attendee receipt of payment.
• Leads on-ice games and activities. 
• Assists with the planning and delivery of special events.
• Selects and plays appropriate music during sessions.
• Completes general housekeeping around public Arena areas and Skate Shop.
• Administers minor first aid and completes appropriate reports as needed.
• Maintains safe work practices.
• Acts as a liaison between the public and CRD.
• Follows all policies, procedures and standards of the CRD.
• Performs other related duties as required.

Additional Information

• None

Key Skills & Abilities

• Strong, confident ice-skating skills.
• Excellent customer service, communication, interpersonal and public relation skills.
• Can effectively communicate with supervisors, co-workers and public.
• Ability to use sound judgement while creating a positive, enthusiastic and fun environment.
• Ability to learn how to sharpen skates (training provided).
• Ability to offer information about recreation programs and services to the public (training provided).
• Interest and enjoyment to work with children, adults and public.
• Ability to work independently, without direct supervision. 
• Physical ability to complete the job duties.

Qualifications

Certifications